• Shipping & Delivery​

Q:How long does UK delivery take?

A: Standard (5–10 working days) £3.99 / Free for orders over £70.

  Express £7.99 (delivery times may vary for remote areas).

Q: How to track my order?

A:self-service tracking: 17Track Global Tracking

• Returns & Exchanges​

Q:What is your return policy?​​

A:You have 30 days from the delivery date to return items for a refund or exchange, provided they are in original condition with all packaging intact.

Q:Which items cannot be returned?​​

A:Personalised/customised items​​ (e.g., engraved jewellery)

​Earrings​​ (hygiene reasons)

Gift packaging​​ (non-refundable)

Exceptions:Faulty items will be replaced.

Q:How do I start a return?​​

A:①Contact us at [email protected] with your order number.

②Pack items securely (include all original tags/cards).

③Ship back to our warehouse (UK returns: we may cover postage for faulty items).

Q: How long do refunds take?​​

A: Refunds are processed within 5 working days after we receive your return. Bank processing times may vary.

• Product Care & Sizing​

Q: How to clean my silver jewelry? ​

A: Use a microfiber cloth. Avoid chemicals, water, and perfumes. Store in the provided anti-tarnish pouch.

Q: Where’s the size guide?

A: View our Ring Size Chart

• Payments & Security​

Q: What payment methods do you accept? ​​

A: Credit/debit cards, PayPal, Stripe.

Q: Is my payment information safe? ​​

A: Yes! We use SSL encryption and never store your card deta.

• Contact Us​

Email：[email protected](Reply within 24 hours)

Live Chat: Click the icon at the bottom right (Mon-Fri, 9 AM-5 PM GMT).