Help Center
Shipping & Delivery
Q:How long does UK delivery take?
A: Standard (5–10 working days) £3.99 / Free for orders over £70.
Express £7.99 (delivery times may vary for remote areas).
Q: How to track my order?
A:self-service tracking: 17Track Global Tracking
Returns & Exchanges
Q:What is your return policy?
A:You have 30 days from the delivery date to return items for a refund or exchange, provided they are in original condition with all packaging intact.
Q:Which items cannot be returned?
A:Personalised/customised items (e.g., engraved jewellery)
Earrings (hygiene reasons)
Gift packaging (non-refundable)
Exceptions:Faulty items will be replaced.
Q:How do I start a return?
A:①Contact us at [email protected] with your order number.
②Pack items securely (include all original tags/cards).
③Ship back to our warehouse (UK returns: we may cover postage for faulty items).
Q: How long do refunds take?
A: Refunds are processed within 5 working days after we receive your return. Bank processing times may vary.
Product Care & Sizing
Q: How to clean my silver jewelry?
A: Use a microfiber cloth. Avoid chemicals, water, and perfumes. Store in the provided anti-tarnish pouch.
Q: Where’s the size guide?
A: View our Ring Size Chart
Payments & Security
Q: What payment methods do you accept?
A: Credit/debit cards, PayPal, Stripe.
Q: Is my payment information safe?
A: Yes! We use SSL encryption and never store your card deta.
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