By using www.solisita.com or placing an order, you agree to the following terms. This website is operated by Solisita Limited. These terms are governed by English law and subject to the jurisdiction of English courts.
Contract Formation
A binding contract is formed when we confirm acceptance of your order via email. Payment must be received in full before dispatch unless otherwise agreed. We accept payment via the methods listed on our website.
Cancellations & Returns
You may cancel your order within 14 days of receiving your order (cooling-off period) in accordance with the UK Consumer Contracts Regulations, except for personalised or custom items. Please see our Returns Policy for full details.
To initiate a return, customers should contact us at [email protected] with their order number. Our customer service team will guide you through the process.
Faulty or Damaged Items
In the unlikely event that you receive a faulty or damaged item, please contact our support team at [email protected] immediately. We will arrange a prompt replacement or refund.
General Terms
– We reserve the right to refuse or cancel orders in cases of error, fraudulent activity, or breach of terms.
– Promotions are subject to stock availability and may be amended or withdrawn. Customers will be notified of any changes where possible.
– All intellectual property on this website, including images, text, and designs, belongs to Solisita Limited.– Customers are responsible for ensuring that delivery details provided are correct.
– We reserve the right to update or amend these terms at any time. Updated terms will be published on this website.
